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Spa Etiquette and Policies

 

  • Spa treatments are only available for people over the age of 16 by booking. For younger clientele, please get in touch to arrange a service.

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  • Vouchers are valid for 12 months from the date of purchase and do not include any expired discounts or specials.

 

  • Booking online in advance is recommended to avoid disappointment.

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  • Right of admission is reserved.

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  • A 24 hour notice period is required for cancellation or rescheduling of any appointments. Should notice not be given prior to this period, the full fee for all services missed will apply and a digital payment link will be sent for settlement.

 

  • Kindly arrive at least 10 minutes prior to your scheduled treatment time. Late arrival will result in restriction of treatment time, while the full fee for the appointment will still apply.

 

  • Please ensure mobile devices are placed on silent and non-vibrate mode before your appointment.

 

  • Prices are subject to change without notice at any time for whatever reason.

 

  • Shortfalls on amount vouchers do not cover will be for the client’s account.

 

  • Products purchased are not refundable.

 

  • Shenanigans Beauty will not be held liable for any theft, damage, loss or misfortune that may occur on or related to our services or premises.

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BOOKING POLICY

Please take a moment to read through our booking policy so you know what to expect. This policy applies to all appointments and helps us manage time efficiently and fairly for all clients and staff.

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CANCELLATIONS

  • Cancellations made within 24 hours of your appointment will be charged 50% of the service fee.

  • Cancellations made within 4 hours of your appointment will be charged 100% of the service fee.

  • For group bookings (more than one person or more than one service booked in a single visit), cancellations made within 24 hours will be charged 100% of the total booking.

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RESCHEDULING

  • If you need to reschedule, please let us know in advance.

  • Frequent reschedules may result in a 100% fee being charged.

  • We reserve the right to request pre-payment for future appointments after repeated reschedules.

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NO-SHOWS

  • Not showing up to your appointment without any notice will result in a 100% charge of the booked service.

  • Repeat no-shows may lead to restrictions on your ability to make future bookings.

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PAYMENT OF FEES

All applicable cancellation, rescheduling, or no-show fees will be communicated via WhatsApp or email. A secure payment link will be sent to settle the balance. Unpaid fees may result in restricted access to future bookings until the outstanding amount is cleared.

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By booking with Shenanigans, clients agree to abide by this Booking Policy.
Thank you for your respect, understanding, and continued support.

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